Coyne Recruitment work with the UK’s leading skills providers. An exciting opportunity for a Operations Manager who has expericne within AEB/Adult Education has come up with one of our leading clients based in the Northeast..
The Operations Manager is directly responsible for the effective performance of the providers AEB delivery across the Tees Valley area. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards.
Through remote, direct and indirect management, the Operations Manager should ensure adequate work flow issues are addressed and milestone necessary for the participants journey are achieved.
Performance Management and Delivery
Daily, weekly and monthly checks of all Key Performance Indicators, monitoring and analysing trends and best practice.
Reporting and disseminating analysis of MI to senior management and reports as necessary
Proposing and implementing changes to operational processes in conjunction with other teams
Implements plans and strategies to maximise team’s performance
Reviews vacancies and caseload conferencing
Uses team meetings to discuss performance reviews
Presents quarterly presentations to the business and completes monthly reports
People motivation, coaching and development
Managing resources to ensure consistent coverage of geographical delivery area meets the needs for advice and guidance, employment training and employer engagement
Staff observations and providing constructive feedback
Identify skills gaps and training needs
Conducting monthly reviews and performance development reviews
Relationships and Stakeholder Management
Manages a regular formal programme of interaction with site specific staffing to ensure their needs are met by the teams within the remit of this role
Completes set reports for Funding organisations as and when required
Prepares and delivers presentations at partner and employer events
Monitors and delivers against strategic employer engagement plans
Attends employer and training provider sites with Business Managers, Advisers and Trainers to ensure quality and where necessary to participate in the management of strategic relationships.
Identifies strategic partner and employer requirements and takes ownerships of the planning process
Extensive experience of team management across multiple sites and multiple contracts with the Welfare to Work sector
Experience and understanding of the design and implementation of complex operational processes across multiple teams
Technical skills must include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.