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AEB Operations Manager

Coyne Recruitment work with the UK’s leading skills providers. An exciting opportunity for a Operations Manager who has expericne within AEB/Adult Education has come up with one of our leading clients based in the Northeast..

The Operations Manager is directly responsible for the effective performance of the providers AEB delivery across the Tees Valley area. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards.

Through remote, direct and indirect management, the Operations Manager should ensure adequate work flow issues are addressed and milestone necessary for the participants journey are achieved.

Performance Management and Delivery

Daily, weekly and monthly checks of all Key Performance Indicators, monitoring and analysing trends and best practice.

Reporting and disseminating analysis of MI to senior management and reports as necessary

Proposing and implementing changes to operational processes in conjunction with other teams

Implements plans and strategies to maximise team’s performance

Reviews vacancies and caseload conferencing

Uses team meetings to discuss performance reviews

Presents quarterly presentations to the business and completes monthly reports

People motivation, coaching and development

Managing resources to ensure consistent coverage of geographical delivery area meets the needs for advice and guidance, employment training and employer engagement

Performance management

Staff observations and providing constructive feedback

Identify skills gaps and training needs

Conducting monthly reviews and performance development reviews

Relationships and Stakeholder Management

Manages a regular formal programme of interaction with site specific staffing to ensure their needs are met by the teams within the remit of this role

Completes set reports for Funding organisations as and when required

Prepares and delivers presentations at partner and employer events

Monitors and delivers against strategic employer engagement plans

Attends employer and training provider sites with Business Managers, Advisers and Trainers to ensure quality and where necessary to participate in the management of strategic relationships.

Identifies strategic partner and employer requirements and takes ownerships of the planning process

Person Specification

Extensive experience of team management across multiple sites and multiple contracts with the Welfare to Work sector

Experience and understanding of the design and implementation of complex operational processes across multiple teams

Technical skills must include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.

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