Contact Centre Adviser

Coyne Recruitment work with the leading and most reputable organisations across the Employability and Skills sector. We are proud to support these organisations who are playing a vital role helping the UK recover from Covid-19.

We are currently looking to support one of our leading clients who are currently expanding their team in Greater Manchester and as such are recruiting for an Contact Centre Adviser/ Sales Consultant.

Our client is one of the largest providers of apprenticeships and work based learning in the northwest.

Job description

You will be responsible for the growth of new clients, which includes developing new client relationships, growing existing relationships with clients and partners and leading on their initial experience of the organisation.

You will have a strong desire to pro-actively contact and work with employers to identify their needs, to sell current products. This may require tailoring or bespoke design of programme solutions so you can achieve your sales target with accounts across our clients full range of products and programme areas. You will also gather intelligence on customer needs to share with other senior managers to continually improve product offering.

You will be able to build effective client relationships as well as the ability to network with wider colleagues and external stakeholders.

(This is primarily a Business to Consumer (B2C) role with some focus on Business to Business (B2B) relationships.)

Key Accountabilities include:

Build exceptional relationships with our internal and external customers, delivering a best in class service that meets our customers’ needs.

Process transactions accurately and in a timely and efficient manner, resolving any exceptions promptly and keeping the stakeholders informed.

Undertake a range of administrative tasks with a high degree of personal responsibility and judgement working to a standard of accuracy as defined by the team manager.

Professionally and effectively employ sales skills to achieve sales targets (e.g. no. of client accounts, learners, client spend, client margin)

Convert inbound enquiries from numerous sources and media and pursue outbound leads to convert into enrolments onto courses and recognise and maximise opportunities to increase sales

Build and manage an effective pipeline of sales prospects to increase share of each market sector

Be able to match appropriate products to clients’ requirements

Effective team-working: to work in a way that contributes to, and promotes, a collaborative and supportive culture within own team and across the business.

Skills / Abilities / Experience

Essential

Proven, recent, sales experience demonstrated in a B2B/B2C environment, ideally from within the apprenticeship sector

Functional Skills or Equivalent Level 2 or willing to work towards

Evidence of problem identification and solving abilities

Desirable

Educated to level 3 or above or experience in a similar role

Benefits:

Fully flexible working pattern– remote working with minimal travel to office
Competitive Salary
All equipment is provided to complete the role
Generous annual leave entitlement
Development opportunities through our own in-house programmes and recognised qualifications

If you feel this is the right role for you, please apply online and one if the Coyne Recruitment team will be in touch.