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Employer Solutions Manager

  • Location:

    South Central

  • Sector:

    Employability and Welfare to Work

  • Job type:

    Permanent

  • Salary:

    £32k to £36k

  • Contact:

    Orla Fitzpatrick

  • Contact email:

    Orla@coynerecruitment.co.uk

  • Job ref:

    11423

  • Published:

    about 1 month ago

  • Expiry date:

    2022-08-03

Coyne Recruitment work with the leading and most reputable organisations across the Employability and Skills sector. We are proud to support these organisations who are playing a vital role helping the UK recover from Covid-19.

Our clients mission is to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

They are currently recruiting for an Employer Solutions Manager to work across the South Central Restart contract package area. The successful candidate would be based at one of their 10 South Central offices (Banbury, Oxford, High Wycombe, Reading, Slough, Staines, Basingstoke, Guildford, Chichester or Brighton). However, the role involves travel between all offices requiring the incumbent to have a full driving license and vehicle. 

The Role

To ensure the delivery of an end to end employment outcomes offer to all customers referred to the Restart programme through performance management of a team of Employer Solutions Consultants (ESCs) based in each of the offices within the contract package area.

Working with strategic and operational teams across the business to engage and account manage key employer relationships, track outcomes and deliver continuous improvement to systems and processes.

You will…

  • Manage team performance against agreed targets including targeted vacancy sourcing, employer engagement, interview acquisition and preparation, and job outcomes alongside other key performance indicators (KPIs)
  • Management and development of ESCs using monthly and bi-annual performance tools while encouraging collaboration, standardisation and best practice across the team
  • Promote the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity
  • Maintain a good understanding of the local/regional labour market and employer needs in order to inform customers and operational delivery
  • Work with the Customer Product Manager and Strategic Sector Leads to drive sector specific skills training and targeting of sectors and employers
  • Implement a tailored customer approach to identifying the right employer to optimise opportunity of securing sustainable employment
  • Advise and develop ESCs to support employers through the promotion of adapted recruitment approaches and techniques to support customers to secure work e.g. personality-based interviews, work trials, job carving, or specialist health and wellbeing support e.g. reasonable adjustments, funding available, inclusion in national initiatives (eg Disability Confident) etc.
  • Drive caseload management and profiling to ensure ESCs build pipeline of opportunities relevant to the customer needs of their office
  • Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

Experience, Knowledge and Qualifications

  • Experience of managing a team, ideally based across multiple locations
  • Experience of working in a customer focused, results driven environment
  • Excellent communication and influencing skills with people at all levels including internal and external customers
  • Knowledge of the local labour market and social challenges
  • Awareness of health, wellbeing and disability initiatives to support individuals into employment including route ways, job design and reasonable adjustments
  • Awareness of skills and training landscape including traineeships, apprenticeships, and other work-based training as well as self-employment routes
  • Experience of using CRM systems to track and report performance coupled with strong all-round IT skills

What else can we offer you?

  • You won’t work on weekends or bank holidays!
  • A monthly benefits scheme worth £500 with access to over 900 retailers
  • A cycle to work scheme that is open all year long!
  • Laptop and mobile phone for every employee!
  • Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
  • The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
  • A two-week Induction and training programme
  • Company annual leave, including a buy/sell scheme
  • Free life cover!
  • Pension with a 4% match

If this sounds like the right role for you please apply online today and one of the team at Coyne Recruitment will be in touch.

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