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Employment Advisor

  • Location:

    Wrexham

  • Sector:

    Employability and Welfare to Work

  • Job type:

    Permanent

  • Salary:

    £23,500 - £26,000

  • Contact:

    Vicky Higgins

  • Contact email:

    vicky@coynerecruitment.co.uk

  • Job ref:

    10816

  • Published:

    29 days ago

  • Expiry date:

    2021-06-20

Coyne Recruitment work with the leading and most reputable organisations across the Employability and Skills sector. We are proud to support these organisations who are playing a vital role helping the UK recover from Covid-19. We are currently looking to support a fantastic organisation recruit for a highly skilled Employment Advisors.

Are you passionate about making a difference and helping others?

The Restart Programme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment.



Job Purpose:

Employment Advisers are the front line staff, with the main purpose of the role to support unemployed jobseekers (our customers) with finding and sustaining employment, engage with employers and make local communities aware of the benefits of our service.

Your day-to-day duties and responsibilities will include:

  • Meeting with jobseekers, identifying any challenges and barriers with finding employment.
  • Addressing a variety of barriers to employment with empathy and compassion.
  • Building long lasting relationships with clients to ensure a professional and holistic approach.
  • Identifying clients’ needs and requirements through detailed diagnostics.
  • Deliver our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment.
    • Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities.
  • Develop relationships and networks with key stakeholders including employers, Job Centre teams and funding providers.
  • Have a knowledge of local specialist services in order to obtain support to address specific issues (e.g., substance misuse, anger management, debt advice, health and vocational training)
    • Be able to motivate clients whilst ensuring an engaging working environment.
    • Networking with local employers to sell your clients skills and abilities, whilst utilising the Employer Engagement team.
    • Offering information, advice and guidance relating to the clients circumstances.
    • Completing Better Off Calculations and benefit advice.
    • Booking jobseekers to any relevant training courses including customer service, security, hospitality, personal development, IT literacy and many others.
    • Supporting jobseekers with CV writing and job application process.
    • Liaising with employers to identify any employment opportunities for the jobseekers.
    • Outreach work – promoting products and services within the local community.
    • Able to work in a fast-paced working environment and be able to excel at meeting strict targets and KPI’s.
    • Able to prioritise workload and tasks ensuring high efficiency and productivity

    Education and Experience required

    • Customer focussed with a strong commitment to customer care.
    • A strong team player with a positive and flexible approach to work and colleagues
  • Previous experience of working in a customer focused environment delivering results and achieving stretching targets.
  • Previous Experience of delivering services to meet contractual and quality standards.
    • Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google
    • Strong communicator – demonstrating an ability to listen, question and build relationships.
    • Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers.
    • Demonstrable ability to plan and organise workload to meet required targets and deadlines.
  • Fully comply with company policies including those for personal data security, safeguarding and health & safety
  • Good level of Literacy & Numeracy: Grade C or equivalent
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