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Employment Team Leader

  • Location:


  • Sector:

    Employability and Welfare to Work

  • Job type:


  • Salary:

    £31.5k - £34.5k

  • Contact:

    Andrew Coyne

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    19 days ago

  • Expiry date:


Coyne Recruitment work with the leading and most reputable organisations across the Employability and Skills sector. We are proud to support these organisations who are playing a vital role helping the UK recover from Covid-19. We are currently looking to support a fantastic organisation recruit for a highly skilled Employment Team Leader in Walthamstow, East London.

Are you passionate about supporting and enabling individuals to maximise their employment and career potential?

Our client is changing the way employers hire by challenging mindsets, connecting them with valuable candidates and empowering our customers to enhance their skills and confidently step back into employment.

Job Purpose

  • Track and record customers on the CRM system.
  • Oversee performance, compliance, and day to day activities to drive performance on a single contract as well as supporting on front line duties.
  • Maintain relationships with the employer adding value to the recruitment process.
  • Assist customers to become job ready by coaching and providing employer-led workshops.
  • Demonstrate a willingness to learn and motivate others to develop/grow industry-specific knowledge and skills.
  • Provide a sense of authority to the customers and enable them to feel more confident & strengthened.
  • Key Responsibilities

  • Create awareness amongst the employers about our company's vision of equal opportunities and values.
  • Partnership building experience or Stakeholder.
  • Must be resourceful & innovative with a positive outlook.
  • Target-driven and confident to work in a fast-paced environment.
  • Team player and supportive of colleagues.
  • Willingness to travel in/around London.
  • Resilient and solution-oriented
  • Have a strong understanding of the employability contracts and work between EA and lead role.
  • Oversee KPI’s against targets set by internal and external profiles.
  • Conduct 121’s for all staff members monthly and use performance management framework.
  • Conduct caseload reviews to ensure whole caseload is being progressed.
  • Support the Team with the working with the hardest to help Customers and having three-way meetings with customers to assist progression.
  • To use MI to day to day manage the team and rive activity.
  • To work with Job Centre Plus and other key Partners to progress relationships.
  • Ensure team are manage with the values of the organization and have a positive can-do approach.
  • Understand claims.
  • Oversee a 65% caseload of standard advisor and support in advisor absence.
  • Above not exhaustive and can be other areas.
  • Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.
  • Provide support to the stakeholders to enable them to sustain employment through good practice and overcome any foreseen barriers.
  • Key Skills

  • Ability to carry out the duties of the job with reasonable adjustments when necessary.
    • Experience of Welfare to work or target driven experience.
    • Some management experience or management experience
    • Able to take instruction and have a good communication skill.
    • Experience of negotiation
  • Experience of analysing data
  • Experience of completing audits and compliance experience.
    • Experience of people management in a similar setting

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