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Engagement Officer

  • Location:

    London

  • Sector:

    Skills and Apprenticeships

  • Job type:

    Permanent

  • Salary:

    30-35

  • Contact:

    Jade Smith

  • Contact email:

    jade@coynerecruitment.co.uk

  • Contact phone:

    07395329431

  • Job ref:

    10986

  • Published:

    29 days ago

  • Expiry date:

    2021-09-23

Engagement Officer

Coyne Recruitment work with the leading and most reputable organisations across the Employability and Skills sector. We are proud to support these organisations who are playing a vital role helping the UK recover from Covid-19.

Accountability for the delivery of the referral strategy to generate referrals for contracts within the Employability Division to meet and exceed contract values; these include AEB, Traineeship, and ESF NEETs. Additionally, those referrals should be onboarded timely and ensure full compliance of paperwork. Ensure a coordinated approach with delivery, administration and compliance and provide management information on the conversion and impact of referral generation.

Stakeholders are defined as, but not limited to:

  • Learners
  • Employers
  • Commissioners
  • Internal departments
  • Prime contract holders
  • Community organisations
  • Local authorities
  • Job Centres
  • Charity organisations
  • Training organisations
  • Main Responsibilities

    • Manage and build referral strategies across the local area to ensure success of AEB, ESF and Traineeship programmes to ensure volumes of referrals
    • Deliver open days, information, advice and guidance sessions to promote the programmes available to potential participants
  • Ensure that referrals to the programmes are contractually compliant and eligible, working closely with the Administration team.
    • Undertake initial and diagnostics assessments on each learner, to subsequently inform tailored action plans to include SMART targets.
    • Ensure learner eligibility and that learners presented to delivery for the course are eligible for funding and ensure that all onboarding paperwork is completed, accurately and timely.
    • Work with marketing teams to ensure promotion of the programmes in line with referrals and contractual expectations
    • Support social media campaigns, networking and employer relationship development
    • Work across the organization to fully understand all products and services and to integrate opportunities for wider sales
    • To work effectively with the Delivery Manager and delivery team to effectively transition learners into operational delivery including supporting the forecasting and awareness of anticipated delivery volumes and locations
    • Support with learner and stakeholder feedback; contributing to LMP Education’s cycle of quality improvement.
    • Maintain learner records accurately and ensure all evidence is readily available and accessible for audit and quality purposes
    • Work with Referral partners and Employers to create opportunities for progression and employment.
    • Carry out Organisational Needs Analysis with employers where appropriate to establish most appropriate programmes and need.
  • Responsible for stakeholder engagement and associated influence which supports contract performance and business development, attending networking meetings and representing LMP Education as required. Key stakeholders being internal and external referral sources including, WHP programme, Restart, Voluntary/Community organisations, JCP, supply chain, local authorities etc
    • Review success and progress of referral delivery and conversion to achievement, distance travelled and other outcomes, reporting information timely.
  • Maintain strong relationships with the Delivery Teams across the contract areas to ensure conversion of referral to start to achievement
  • Carry out health and safety risk assessments on venues as required and liaise with Health and Safety representative as required.
  • Person Specification

    Method of Assessment

    Essential

    Desirable

    Track record of learner and stakeholder engagement

    *

    Evidence of meeting and exceeding targets

    *

    PC Skills – ability to use databases, word processing, PowerPoint, email, internet and skype

    *

    English and maths to at least Functional Skills level 2

    *

    ENTO HSS8 Health & Safety Award or equivalent

    *

    A detailed knowledge and understanding of Employability Programmes (ESFA/ESF/AEB/Traineeships)

    *

    Experience of completing detailed ONAs with Employers and presenting solutions

    *

    An understanding of Funding and Eligibility Rules for ESF/AEB/Traineeships

    *

    Ability to present to multiple audiences and at varying levels of engagement

    *

    Deliver high levels of customer service that leads to employer and learner satisfaction and achievement

    *

    Strong communication skills with the ability to effectively liaise with a range of stakeholder relationships, both internally and externally.

    *

    Ability to profile and forecast activity of referrals and to meet and exceed targets

    *

    Proven track record of working with people with complex barriers to engagement and progression

    *

    Excellent interpersonal skills to be able to engage with colleagues and candidates

    *

    Excellent communication skills verbal and written

    *

    Ability to plan and organise own caseload and diary unsupervised

    *

    General Requirements

    An understanding of and commitment to equal opportunities

    *

    Able to evidence commitment to company values

    *

    Commitment to quality and customers

    *

    Full driving license / vehicle owner and willingness to travel across the Region

    *

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