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Head of EPAO

  • Location:


  • Sector:

    End Point Assessment

  • Job type:


  • Salary:


  • Contact:

    James Ellis

  • Contact email:

  • Contact phone:


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  • Published:

    6 months ago

  • Expiry date:


Coyne Recruitment work with the employers of choice within the skills sector. An exciting opportunity for a Head of End Point Assessment has arisen to work for a specialist trade training organisation. They are extremely well established and have lots of connections within their sector and have identified a gap in the market and are looking to set up an End Point Assessment Organisation.

The Organisation

Our client are a trade association and advisory body for the lift and escalator industry, formed in 1997 by the merging of two long-standing associations with a history dating back to 1932. With a membership covering some 85% of the lift and escalator industry, they represent a single voice for the sector.

They combine the activities of a trade association, providing information and advice on a wide range of issues to members, with a strong commitment to education and training. They operate as an assessment centre for the awarding of National Vocational Qualifications for the lift and escalator industry. They have been involved with setting-up two apprenticeship standards (ST0251 and ST0252) and is now, on behalf of the industry, setting-up an end-point assessment organisation (EPAO) for these apprenticeship standards. Their EPAO offers exciting possibilities for further development which the job holder will help to form.

The Role

The Head of End-Point Assessment is responsible for leading and growing the end-point assessment business activities and service, ensuring compliance with Ofqual and the ESFA conditions and making them the first-choice end-point assessment for lift and escalator industry apprenticeships.

Responsibilities and key activities

  • Reporting to the Managing Director and responsible for the following:
  • Work with the Managing Director to design and implement the EPA business strategy and promote the service through existing contacts and networking
  • Set budgets, sales targets, EPA prices and ensure value for money, in association with the Managing Director
  • Take the operational lead in developing, implementing, and managing EPA processes to meet the needs of existing and prospective clients.
  • Take the lead to ensure recognition with Ofqual by December 2021, act as the senior responsible officer for compliance with ESFA and Ofqual conditions, and manage the preparation and delivery of audits by the qualification regulator
  • Responsible for ensuring that any statements made to Ofqual are accurate, complete and comply with any undertakings/commitments makes to the regulators
  • Develop excellent relationships with training providers, employers and other stakeholders to effectively market the services
  • Produce Contracts and Service level agreements
  • Recruit experts and assessors in association with the team, where required for the service
  • Set up and maintain the content of the website (supported by administrative staff)
  • Recruit/contract assessment tools developers and oversee the design work
  • Ensure that all staff involved are fully trained on EPA requirements (this will include designing training), and manage the review and appraisal process of assessors
  • Commission any IT resources to deliver and manage the EPA service
  • Oversee the scheduling of end-point assessment activities, from gateway entry through to completion and certification (supported by administrative staff)
  • Ensure assessment locations are fit for purpose
  • Review quality in association with the Quality Manager
  • Member of panels convened for appeals, complaints, malpractice and maladministration
  • Responsible for the maintenance of the adverse effect, complaints, appeals, conflicts of interest and malpractice logs
  • Run assessor standardisation in association with the team
  • Run assessment moderation
  • To project manage the annual processes for self-assessment against regulatory requirements and to manage the production and submission of Statements of Compliance to the qualification’s regulator Ofqual
  • To hold and maintain a sound, up-to-date understanding of regulatory requirements and ensure that systems and processes support ongoing compliance
  • To develop and maintain a current working knowledge of data compliance legislation and to ensure all data is managed in accordance with legal requirements and those of the company
  • Responsible for the review and amendment of policies
  • To continuously innovate, enhance and develop sustainable, compliant, quality assurance systems to meet the changing needs of the business
  • To ensure that all systems and processes are fit for purpose, robust, tested and auditable and meet or exceed quality and compliance requirements
  • Attend, and represent the company at, workshops and events
  • Writing bids and tenders

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