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Learner Enrolment Officer

  • Location:

    Preston

  • Sector:

    Skills and Apprenticeships

  • Job type:

    Permanent

  • Salary:

    £20,000 - £25,000

  • Contact:

    Vicky Higgins

  • Contact email:

    vicky@coynerecruitment.co.uk

  • Job ref:

    10863

  • Published:

    29 days ago

  • Expiry date:

    2021-08-06

Learner Enrolment Officer

Coyne Recruitment work with employers of choice within the skills sector. We are currently looking to support a fantastic training provider in adding to their team. This role requires an outstanding Learner Enrolment Officer who has relevant up to date exposure and experience of supporting learners onto courses and giving advice and guidance to support learners into employment.

The ideal candidate will:

  • IT knowledge (including all Microsoft packages)
  • Recognised level 3 (or above) advice or career guidance qualification (Desirable)
  • Excellent communicator with the ability to easily build rapport with internal, external stakeholders and learners
  • Passionate about the delivery of an outstanding learning environment and supporting the learner from enrolment
  • Excellent standard of education in Maths and English, grade A-C or equivalent
  • Excellent administration and ICT skills with a keen eye for detail
  • IAG Level 3 or above or willing to work towards
  • Previous experience of enrolment or paperwork driven role.
  • Knowledge of Adult Education Budget (AEB), SSW, SSR and SSU funding
  • Previous experience of identifying, developing and maintaining relationships with referral partners.
  • Proven interpersonal and communication skills across a range of situations with different audiences.
  • Full, clean driving licence. Access to a vehicle, able and willing to drive on company business.
  • Main duties:

  • To identify suitable learners for provision for courses for both unemployed and employed customers.
  • Completion of Initial Assessment and Information, Advice & Guidance
  • To support the company to meet its monthly profile through the generation of suitable referrals.
  • To support the company to meet its monthly profile through submission of right first-time paperwork.
  • To maintain a diverse choice of signposting support services
  • To ensure cohort attrition rates are low through robust initial assessment.
  • Provide feedback to learners to facilitate successful outcomes in terms of progression.
  • Ensure accurate records are kept to inform management information in a timely manner (5% error rate)
  • Completion of the enrolment of learners ensuring full compliance with relevant regulations.
  • Supporting the company in creating a vibrant, high quality, positive and learner-centred ethos
  • Marketing and promoting company products positively.
  • Attending training course and maintaining own Continuous professional development (CPD)
  • Act as an ambassador for the company through positive behaviours and performance that enhances the standing and reputation.
    • Conducting induction process – Initial assessment, awareness session and sign up of learners, understanding their starting point to ensure they have an impactful and positive experience at the start of their learning journey.
    • Confident in providing information, advice, and guidance to learners regarding their learner journey and career development.
    • To perform ad-hoc duties that the company considers to be reasonable, to support the region and the organisation alike.
    • To ensure your compliance with all business systems and procedures.
    • To be mindful of own personal safety and the safety of colleagues in line with the company’s Safeguarding Policy and to report any areas for concern as appropriate.
    • To embed British Values, Equality and Diversity, Employability and Health and Safety into all appropriate communications.
    • Support on client progress reporting (initial assessment results, induction attendance, enrolment submissions and progression of learners)
    • To be proactive in answering learner and client queries and resolve issues promptly.
    • To ensure the enrolment form is completed to a high standard and fully compliant.
    • Ensure clients and learners always receive high-quality customer care
  • IAG Level 3 or above or willing to work towards
  • Previous experience of enrolment or paperwork driven role.
  • Knowledge of Adult Education Budget (AEB), SSW, SSR and SSU funding
  • Previous experience of identifying, developing and maintaining relationships with referral partners.
  • Proven interpersonal and communication skills across a range of situations with different audiences.
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